Returns & Refund Policy
Buying Seeds From Tomato Love
I want you to be happy with the seeds you receive from Tomato Love.
If something isn't right with your order, please get in touch. You'll find the answers to the most common questions about returns, refunds and seed germination below.
Can I return seeds if I change my mind?
Because seeds are a living product and I can't control how they are stored once they leave Tomato Love, I don't accept returns or exchanges simply because you've changed your mind.
If there is a genuine problem with your order, though, please get in touch.
What if my order is damaged or incorrect?
If your order arrives damaged, I've sent you the wrong seeds, or something is missing, please contact me as soon as possible.
Mistakes happen. If I've made one, I'll put it right.
What if my seeds don't germinate?
I test my seeds for germination and store them carefully before they are sent.
Germination can be affected by temperature, moisture, sowing depth, growing medium and how seeds are stored after purchase, so I can't guarantee germination once seeds have left my care.
But if you think there is genuinely something wrong with the seed, please tell me. I want to know.
How do I contact Tomato Love about a problem?
Please use the Contact page on this website and include your name, order details and a short description of the problem.
© Tomato Love | Epic Tomato Source for heirloom seeds and seedlings grown in Hokianga. Cultivated with love, history, and mana.
“He iti, he pounamu.”